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Tai Tokerau TimeBank

Organisation Members FAQ

Who can join Taitokerau Timebank?

Any community group, organisation or education group can become an Organisation Member of Tai Tokerau Timebank.

Why would an organisation, community group or school become involved?

Organisations join for a variety of reasons: to acknowledge volunteers (with time credits) for their services and help people to view the value of time differently; to access the people and networks of Timebank; to collaborate on community events and initiatives, and to become more connected to the wider community.

How can Organisations benefit from the timebank?

Organisations get great benefits from being part of a timebank: 

  • Being part of the timebank network helps organisations integrate within the local community and connect with more people. 
  • Organisations gain access to a wider pool of volunteers from whom they can make specific one off or regular requests, this gives the organisation access to a wide range of services (such as carpentry, IT, proofreading etc.) which may not exist in their regular volunteer pool. 
  • Advertise local volunteer opportunities directly to those with time to give 
  • Recognise and reward volunteers 
  • Use of the platform to record volunteer hours and store contact information 

How does the timebank benefit?

Timebank benefits by more people joining and becoming active on Timebank. For example, if a Kindergarten signed up as an organisation and offered time credits to parents who normally would do volunteer work for the school (eg. bake sales, PTA meetings, grounds maintenance) then potentially all the families that send their kids to the kindergarten could sign up. With each person who joins, the variety of skills and services available on the platform grows, which is beneficial to all Timebank members.

How do organisations earn time credits?

Each organisation is unique. Organisations may earn time credits by letting out their rooms, providing manpower for an event, promoting timebank, running a workshop, providing transport or equipment etc. They might spend time credits on having someone from Timebank run a class for their group, rewarding any volunteers who are also Timebank members, or by having members do some property maintenance or baking for an event.

Sometimes timecredits can be donated to a group from other members or gifted from the Community Fund  (at the discretion of Tai Tokerau Timebank).If you are not sure what you could offer, have a chat to your local coordinator and they can help you figure out what could work. 

What if my organisation goes into debt with Timebank? 

No problem! Many organisations go into debt with a timebank on a regular basis. As long as the organisation is providing a reciprocal exchange to the timebank community, we are happy for this to happen. Your local coordinator will work with you to manage your account appropriately. 

Can we do a trial to see if timebanking with work for us? 

Yes! Please chat to your local coordinator if you would like to give timebanking a go. 

What are our expectations of an organisational member?


  • Complete and sign the Agreement form 
  • Complete their website profile
  • Assign an administrator who has an individual timebank membership 
  • Complete an organisation member orientation with a local coordinator 


  • Post at least one offer and one request annually 
  • Exchanges between the organisational members and timebankers are recorded or reviewed by the organisation’s timebank administrator (TA) so that there is a level of accountability and consistency in transactions. The entering of exchanges on the TTT website can be done by a TTT coordinator if collated by the organisation’s TA eg in a spreadsheet, and submitted on a weekly or fortnightly basis.
  • Encourage your members to join TTT so that they can receive timecredits from you and enjoy the other benefits of belonging to TTT.
  • Maintaining a relationship between the organisation and the timebank community 
  • Respond to offers and requests through the website and via email 

Organisational Case Study: EcoCentre Kaitāia

The EcoCentre in Kaitāia is a vibrant hub for all things sustainable. It functions as a shop, office and gathering space, it is the home of Tai Tokerau Timebank, Plastic Free Kaitāia, Maara Kai Community Garden, and the Kaitāia seed swap. 

The EcoCentre grew into this incarnation thanks to Timebank volunteers stepping in after a loss of funding to keep the doors open of what was then an advice centre on sustainability issues and had been the administrative base for various community projects. Due to changes in government funding the EcoCentre had to adapt as those projects ended with no ongoing income stream. Kiwi ingenuity led to timebankers making zero waste products for sale, potting up seedlings, and running workshops to raise funds for the Eco Centre in exchange for time credits  whilst new grants and new directions were sought.

Over 5 years later in new and expanded premises, many of the products sold are still made by Timebankers for timecredits: knitted and crocheted dish/face cloths and scrubbies, sewn reusable produce and shopping bags, plus seedlings and surplus garden produce. As only the material costs need covered and those are often donated) the EcoCentre continues to offer zero waste, sustainable alternatives at much lower prices than often found elsewhere.

The shop side is still staffed by a team of volunteers paid in timecredits. The space also provides an opportunity for face to face contact with the local timebank coordinator, for those who need help with Timebank - orientation, express needs and offers. It also regularly acts as a pick-up and drop-off station for items moving between timebankers to be worked on, mended, borrowed etc and a venue for Timebank gatherings and workshops.

While many Eco Center volunteers would be happy to help with no expectation of reward, it’s an amazing bonus to be able to spend their time credits on local services. They also expand their own local network as a result of being part of timebank. For example, Ecocenter volunteer Pat has been able to spend the time credits she earned through staffing the shop on local organic fruit, getting a poster made and attending a weaving workshop with her daughter. Her local coordinator also organised a working bee in her garden where time bankers helped with weeding and preparing beds. During the COVID- 19 lockdown rahui, Pat was able to attend a online Garden Q+A event where she valued the opportunity to safely socialise and interact with other Timebankers and friends that she knew. Further benefits of timebanking for her were the assistance to organise a local crop swap, an event she is passionate about, meeting new people and learning new skills. 

The timebank website provides the Eco Center with an easy way to record volunteer contact info, their hours and post requests for specific services. 

If you want to learn more about how timebanking could work for you, contact your local coordinator today! 

Contact Information: 

Te Hiku West: Shona Macdonald

Te Hiku East: seeking a new coordinator

Whangaroa-Kerikeri: Barbara Belger

Bay of Islands: Jane Edwards

Mid North: seeking a new coordinator

Hokianga: Janine McVeagh

Whangārei Urban & North: Janey Pares Edney 

Whangārei South-Kaipara: Viv Christensen

If there isn't a coordinator listed in your area please contact Paula Walker

Please note: we all work part time so a reply may not be instant.